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Returns

Norbain returns

Simply telephone the customer service department to ask for a returns number.  It is most helpful if you can provide the invoice number on which the goods were originally despatched and the product serial number.

Units being requested for credit are subject to our 21 day no quibble policy. Items for repair are subject to the specific manufacturer’s warranty.  Chargeable repairs are subject to an inspection fee if they are not included on our extensive Fixed Price Repair List.

We will then arrange for the product to be collected and sent to our Service Centre for processing.

To monitor the progress of your return, please telephone the customer services department quoting the returns number.

Vista returns

To provide quick, direct access to Vista Technical Support, a new dedicated hotline has been introduced. Simply call 0118 9 125 125 for any support issues related to Vista products. This is a standard rate call.

For improvement of the returns procedure a new process has also been introduced. If you wish to return any Vista PTZ dome or DVR, you will now need to call the new Vista Technical Support line to qualify any problems prior to an RMA being issued.

The following process should be followed:

  • Call the Vista Technical Support hotline on 0118 9 125 125 to confirm details of the query. This is a standard rate call.
  • Once they have confirmed there is an issue they will provide you with a reference number and transfer you to Customer Services.
  • You will then need to quote the reference number to Customer Services to receive an RMA for a return and service replacement unit as per our normal service.