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About us > Why deal with us?
Why deal with us?
 Sales Support and Service Excellence
Norbain SD has become one of Europe’s most successful distributors of CCTV, Access Control and Intruder Detection equipment because of a firm commitment to service excellence and unrivalled product choice. We offer:
- Widest range of products in the industry
Constant product research and evaluation guarantees that Norbain’s product range remains the most comprehensive and advanced in the industry. All aspects of analogue and digital based security systems are available - from stand-alone units to fully integrated network solutions.
- The highest levels of inventory and stock availability
A stockholding of £13 million together with a guaranteed 98% availability of our catalogue lines ensures consistently high service levels for our customers.
- Fast and reliable delivery capability
Our top priority is fast and reliable delivery of ordered items to our customers. Achieving this commitment is the primary objective of our logistical infrastructure. Items ordered up to 7.00pm (Monday to Friday) can be delivered the next day before 9.00am.
- 21 Day "No quibble guarantee"
We offer a unique 21-day "No quibble" returns guarantee, and if a hardware item fails within one month of purchase it will be replaced automatically.
- Superior technical support
Our technical staff are trained to provide first line support on every product we sell, providing installers with the reassurance of expert technical backup from 8.00am to 7.00pm Monday to Friday.
- Highly trained staff
Norbain invests heavily in training for all staff. For this reason our customers can be guaranteed the most professional attention at every single point of contact.
- Flexible credit terms
We are happy to discuss the credit requirements of every customer with the objective of identifying an arrangement that best suits the needs of all. In addition, Norbain is highly regarded for its extended warranties, training services, fixed price repairs, rental services and innovative leasing packages. |
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